Privacy Policy
Purpose and scope of information collection
Information collection on the website mainly includes: Full name, email, phone number, customer address. This is the minimum necessary information for customers to use Viefarm's online shopping service.
Scope of information use
Viefarm uses the information provided by customers to:
- Provide online shopping service delivered to customers.
- Send confirmation information, notifications about information exchange activities between customers and Viefarm.
- Contact and support customers in special cases.
- Do not use customers' personal information for purposes other than confirmation and contact related to transactions on the website.
- Viefarm is responsible for cooperating to provide customer information when requested by competent state agencies.
Information storage time
Customer data will be stored until a cancellation request is received from the customer. In all other cases, customer information will be kept confidential on Viefarm's server or the server service provider.
People or organizations that can access personal information
The subjects that can access customer personal information are in one of the following cases:
- Company employees
- Partners who have signed a contract to perform a part of the company's services. These partners will receive information according to the contract agreement (maybe part or all of the information depending on the terms of the contract) to support users using the services provided by the company.
Information of the unit collecting, managing information and supporting customers
- VIECOM E-Commerce Joint Stock Company
- Office address: Northern Diamond Apartment, Lane 202 Tram Street, Long Bien Ward, Long Bien District, Hanoi
- Tax code: 0110452263
- Hotline: 0981847966
- Email: info.viecom1@gmail.com
Methods and means for customers to access and edit their data
Customers can check their information by viewing the latest order confirmation email. Customers can edit personal information directly in the Account section (Click on the icon in the right corner next to the shopping cart).
Customers have the right to send complaints about the disclosure of personal information to third parties to Viefarm's management board. Upon receiving these responses, Viefarm will reconfirm the information and must be responsible for responding to the reasons and instructing customers to restore and secure the information.
Commitment to protecting customers' personal information
Customers' personal information on this website is committed to absolute confidentiality according to Viefarm's personal information protection policy. The collection and use of each customer's information for other purposes is only carried out with the consent of that customer, except in cases prescribed by law. Viefarm commits to:
- Not using, not transferring, not providing or disclosing to any third party about customers' personal information without the permission or consent of the customer, except in cases prescribed by law
- In the event that the server storing the information is hacked, leading to the loss of customers' personal data, Viefarm will be responsible for notifying the authorities to promptly investigate and handle the case and notify the customer.
- Absolute security of all customer online transaction information, including invoice information.